Customer Experience Specialist

About the Position

OVERVIEW

Since 1980, Sun & Ski Sports has been inspiring adventure. We are a specialty outdoor retailer inspiring you to let adventure into your life confidently through exceptional customer service, first-hand expertise, and competitively priced brands ready to perform for any journey - to be where you live and play. Our trademark experience has placed us at the top of specialty outdoor retailers in America. Sun & Ski Sports has grown to include over 30+ stores across the country, as well as online at sunandski.com, yet still manages to provide that small store feel with big store competitive pricing. We specialize in equipment, apparel, footwear, and accessories to enhance our customer's active lifestyles and year-round activities including ski, snowboard, bike, run, swim and more.

SUMMARY

Sun and Ski Sports is currently searching for a Customer Experience Specialist. This is an entry level opportunity for a dynamic candidate who is a problem solver and has the ability and initiative to help drive internet sales, as well as build a loyal customer following.

JOB RESPONSIBILITIES

• Receive written and verbal orders for merchandise from customers or sales associates in the stores.
• Perform a combination of clerical tasks to support eCommerce operations.
• Perform simple and routine accounting clerical operations.
• Work is monitored and controlled (e.g., through spot checks, complete review, or subsequent processing) for both quantity and quality.

REQUIREMENTS

• Work Shift Availability: Must be willing and able to work a retail rotating schedule.
• Available 7 days a week (will only work 5 days out of the week)
• Monday-Friday: 8AM – 7:30 PM availability
• Saturday/Sunday: 9:30AM – 6:30PM availability
• Must have basic knowledge of routine clerical methods and office practices and procedures as they relate to the clerical processing and recording of transactions and accounting information.
• Must have experience with Microsoft Office Suite (Excel, Outlook, and Word).
• Must be a self-starter and have the ability to work with little daily supervision.
• Excellent oral and written communication skills.
• Must have organizational and time management skills, with ability to multitask.
• Analytical and problem solving skills, as well as, attention to detail, is a must.
• Ability to work both collaboratively and independently.