Retail Store Operations Coordinator (Hanover, MD)

About the Position

OVERVIEW

Since 1980, Sun & Ski Sports has been inspiring adventure. We are a specialty outdoor retailer inspiring you to let adventure into your life confidently through exceptional customer service, first-hand expertise, and competitively priced brands ready to perform for any journey - to be where you live and play. Our trademark experience has placed us at the top of specialty outdoor retailers in America. Sun & Ski Sports has grown to include over 30+ stores across the country, as well as online at sunandski.com, yet still manages to provide that small store feel with big store competitive pricing. We specialize in equipment, apparel, footwear, and accessories to enhance our customer's active lifestyles and year-round activities including ski, snowboard, bike, run, swim and more.

SUMMARY

Our Sun & Ski Sports store is seeking a driven Operations Coordinator. We're looking for a motivated and highly organized professional with retail cashier experience and an excellent head for numbers. An ideal candidate will have the ability to multitask, pay attention to detail, keep up in a fast-paced environment, and knows how to work hard, and play hard!

JOB RESPONSIBILITIES

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• Aid with year-end inventory preparation
• Train & develop associates on operational functions; evaluate and develop them.
• Managing and completing store supply orders
• Manage of the tech shop areas of the store relative to forms and paperwork.
• Monitor Weekly Compliance Report
• CRM data collection 
• Maintain the in-store training process.
• Stock room and back areas organization
• General in-store facilities housekeeping and maintenance. Ensuring the cash registers and surrounding areas are to visual standards.
• Manage the mark-out-of- stock, warranty claims, and the return-to-vendor processing.
• Freight Receiving Process. This includes the operational paperwork, Drop Shipments, and Sensor Tag Placement
• Manage Markdowns process.
• Transfer Processes. This includes the receiving and distribution process of inventory in and out of the store and maintains the reporting (Distro Status Report).
• Manage the eCommerce fulfillment process.
• Identify and correct cash register errors and take measures to ensure the prevention of further errors from happening
• Manage bank deposit activities and make sure that cash is counted accurately. This includes reconciling cash with receipts at the end of each shift and makes sure that any discrepancies are managed immediately
• Leads store operations in the absence of store managers.
• Ensure a consistent, quality store experience for customers. By ensuring that each customer's transactions are processed accurately and, in time, efficient manner.
• Responsible for ALL non-sales functions; including front-end and back-end operations of the store. Including monitoring the work of cashiers daily

REQUIREMENTS

• 1+ years of management experience.
• Ability to manage, motivate and develop
• 2+ years of retail experience; Knowledge of business operations & shrink reduction
• Exceptional interpersonal and communication skills for establishing and maintaining strong working relationships with vendors, Buyers, Store Team and Upper Management.
• Analytical and problem-solving skills, as well as, attention to detail a must.
• Must have organizational and time management skills, with the ability to multi-task
• Outdoor Enthusiast: Passion for activities such as ski/snowboard, cycling, water sports, surf/swim, skate/skateboard and more!

**All prospective employees must submit to a criminal background check and drug screen.